TECHNOLOGY IN HOSPITALITY INDUSTRY - A REPORT - GROUP 6 - SEC 'B':
The Hospitality industry by dictionary is a cluster of industries comprising of accommodations, food services, and recreation, entertainment and amusement sectors.
The entire industry depends on two factors - leisure time and disposable income of clients.
Globally, the hospitality industry is worth $593bn. The total market size of Indian hospitality sector stood at US$ 117.7 billion and is expected to touch US$ 418.9 billion by 2022. The foreign direct investment (FDI) inflows in hotel and tourism sector during April 2000 to July 2013 stood at US$ 6,754.49 million, as per the data released by Department of Industrial Policy and Promotion (DIPP).Foreign tourist arrivals (FTA) during the Month of August 2013 stood at 4.74 lakh as compared to FTAs of 4.46 lakh during August 2012, registering a growth of 6.4 per cent.
Hospitality industry is one of the fast transforming industries. Today, within the hospitality sector, technology has invaded fast into the forefront of customer service, resulting in increased expectations of visitors, for even more personalized service. The feeling that employees will offer personalized knowledge for each guest by knowing a certain level of personal information of guests is more often required in today's hospitality sector. Technology will not only increase the productivity of employees, but helps deliver personalized and secure service to valued guests. In this, easy access to needed documents is a key factor.
Technology aids increase in customer involvement using:
• Mobiles and Apps
• Digital
• Mobile Payment
• Social Media
We would, therefore analyze the technology used, with respect to hotel industry as a part of our research on the latest technology implemented in this industry.
The Hospitality industry by dictionary is a cluster of industries comprising of accommodations, food services, and recreation, entertainment and amusement sectors.
The entire industry depends on two factors - leisure time and disposable income of clients.
Globally, the hospitality industry is worth $593bn. The total market size of Indian hospitality sector stood at US$ 117.7 billion and is expected to touch US$ 418.9 billion by 2022. The foreign direct investment (FDI) inflows in hotel and tourism sector during April 2000 to July 2013 stood at US$ 6,754.49 million, as per the data released by Department of Industrial Policy and Promotion (DIPP).Foreign tourist arrivals (FTA) during the Month of August 2013 stood at 4.74 lakh as compared to FTAs of 4.46 lakh during August 2012, registering a growth of 6.4 per cent.
Hospitality industry is one of the fast transforming industries. Today, within the hospitality sector, technology has invaded fast into the forefront of customer service, resulting in increased expectations of visitors, for even more personalized service. The feeling that employees will offer personalized knowledge for each guest by knowing a certain level of personal information of guests is more often required in today's hospitality sector. Technology will not only increase the productivity of employees, but helps deliver personalized and secure service to valued guests. In this, easy access to needed documents is a key factor.
Technology aids increase in customer involvement using:
• Mobiles and Apps
• Digital
• Mobile Payment
• Social Media
We would, therefore analyze the technology used, with respect to hotel industry as a part of our research on the latest technology implemented in this industry.
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