group 3-telecom

Alexander Graham Bell's invention of the telephone in 1876 rang in the era of talking at a distance. Innovators in the 20th century expanded the telephone's reach across continents and oceans, figuratively shrinking the world and connecting its citizens. Electronic switching systems and other technological advances helped customers place calls without the help of operators. By the year 2000, more than a billion people all over the world had gone wireless—using cellular technology(like GSM, GPRS, 3G and emerging technologies like LTE, WiMax, IP multimedia ) to talk and deliver text and photos on mobile phones.

Several service providers (like Vodafone, Airtel etc) came into being offering competitive services. Customer churn became a major issue. Hence emerged a change in the service provider’s vision to a more customer centric network and service management aimed at providing superior quality service to customers and thus build upon their loyalty.

OTA automated service provision, activation and deactivation is imperative for a hassle free customer experience and for quick service delivery. Also real time monitoring of the traffic is required to identify any bottlenecks in transmission hence find solutions for their eradication.

We will be considering the IT solutions adopted by telecom service providers to provide the above services.